Customers

Everyone who has interacted with your store, and how to look them up.

The customer list is your lookup tool. Most visits start with a support ticket, a giveaway winner, or a name you want to check before banning.

Dashboard → Content → Customers. Needs customer_read.

The icon to the right of any ID copies it. Use it rather than retyping: a mistyped 17-digit Steam ID or UUID silently looks up the wrong person, or nobody.

What you can do here

Task	Guide
Look at one customer's history, inventory and subscriptions	Managing Customers
Add someone who has never logged in	Creating a Customer Manually
Stop someone buying	Bans
Grant a product to many people at once	Bulk Assigning Products

Open the record before you act on it. For a refund or chargeback, check whether they still hold active access first. Before a ban, confirm you have the right person.

Identifiers

Customers are identified by a platform-specific external ID, not by name.

Platform	Identifier
Rust / Steam titles	SteamID64
Minecraft	UUID

Names change; IDs do not. Search and record by platform ID wherever you can. This matters most for bans and for bulk assignment, where a list of names collected weeks ago will have drifted.