> For the complete documentation index, see [llms.txt](https://guides.paynow.gg/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guides.paynow.gg/customers/customers.md).

# Customers

The customer list is your lookup tool. Most visits start with a support ticket, a giveaway winner, or a name you want to check before banning.

*Dashboard → Content → Customers. Needs `customer_read`.*

<figure><img src="/files/101cm5mhzFOZ4GW7TUwI" alt="The Customers list with the copy icon beside a customer ID highlighted."><figcaption></figcaption></figure>

The icon to the right of any ID copies it. Use it rather than retyping: a mistyped 17-digit Steam ID or UUID silently looks up the wrong person, or nobody.

## What you can do here

| Task                                                        | Guide                                                             |
| ----------------------------------------------------------- | ----------------------------------------------------------------- |
| Look at one customer's history, inventory and subscriptions | [Managing Customers](/customers/managing-customers.md)            |
| Add someone who has never logged in                         | [Creating a Customer Manually](/customers/creating-a-customer.md) |
| Stop someone buying                                         | [Bans](/customers/bans.md)                                        |
| Grant a product to many people at once                      | [Bulk Assigning Products](/products/bulk-assigning-products.md)   |

Open the record before you act on it. For a refund or chargeback, check whether they still hold active access first. Before a ban, confirm you have the right person.

## Identifiers

Customers are identified by a platform-specific external ID, not by name.

| Platform            | Identifier |
| ------------------- | ---------- |
| Rust / Steam titles | SteamID64  |
| Minecraft           | UUID       |

{% hint style="warning" %}
**Names change; IDs do not.** Search and record by platform ID wherever you can. This matters most for bans and for [bulk assignment](/products/bulk-assigning-products.md), where a list of names collected weeks ago will have drifted.
{% endhint %}