> For the complete documentation index, see [llms.txt](https://guides.paynow.gg/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guides.paynow.gg/for-your-players/manage-my-subscriptions.md).

# Managing Your Subscriptions

You can view, change and cancel any subscription you bought through PayNow from one place.

## Accessing your subscriptions

1. Go to [checkout.paynow.gg/subscriptions](https://checkout.paynow.gg/subscriptions).
2. Enter the **email address** you used for your purchases.
3. You will receive a **confirmation email** with a direct link.
4. Click the link to open your subscriptions dashboard.

{% embed url="<https://checkout.paynow.gg/subscriptions>" %}

## Changing your payment method

The payment method on an active subscription can only be changed here, on this hosted page — the store's own website cannot do it.

1. Open your subscriptions dashboard using the steps above.
2. Open the subscription.
3. Update the payment method there. You can switch to a different method type, for example from one card to another or to a different way of paying.

You do not need to cancel and resubscribe, and doing so would lose your current billing date.

## Cancelling a subscription

1. Find the subscription in your dashboard.
2. Click the **Cancel (🚫)** button next to it.
3. Follow the confirmation steps.

{% hint style="info" %}
**Cancelling stops future payments. It does not refund payments you have already made.**
{% endhint %}

## Refunds

Cancelling does not refund anything you have already paid.

**Ask the store you bought from first.** They can act immediately, and if the problem is the product rather than the payment they can usually fix it faster than a refund would.

If they turn you down or do not reply, email <support@paynow.gg> with your order ID and what happened. PayNow reviews refund requests and decides them. See [Refunds and Cancellations](/for-your-players/refunds-and-cancellations.md).

## Cannot find your subscription?

Check that you entered the email address you used at purchase. If nothing appears, try another address you own; people often buy with a personal address and search with a work one. If it is still missing, contact the store's support team.

## FAQ

**Will I lose access immediately after cancelling?** No. Cancelling only stops future renewals. You keep access until the end of the billing period you have already paid for.

**Can I restart a cancelled subscription?** Yes. Buy it again from the store's website.

**Where do I get support?** Anything about the product itself: the store you bought from. Refunds, billing and cancellation problems: the [PayNow Discord](https://discord.gg/paynow) or <support@paynow.gg>.

***

## For store owners

Link this page everywhere: pin it in Discord, put it in your storefront footer, include it in receipt emails. A customer who cannot find how to cancel disputes the charge with their bank instead, and a chargeback costs you the revenue and counts against your store's chargeback rate. A cancellation costs you only the next renewal.

The store-side view of the same data is [Subscriptions](/orders-and-subscriptions/subscriptions.md).