Going Live Checklist

Everything that must be true before you switch your store into live mode.

Live mode lets real customers pay you real money. Confirm all nine items first.

Dashboard → Onboarding.

Before you flip the switch

1. Your store details are correct

Name, slug and currency are all customer-visible. The slug appears in your store URL, and changing it later breaks every link you've shared: social posts, Discord pins, in-game messages.

2. At least one product exists and is visible

A product can exist but not be purchasable: check that Disable product is off and that the Enabled from / Enabled until dates don't exclude today. Open your storefront in a private browsing window and confirm you can see and click what you expect to sell. See Products.

3. Delivery is wired up and tested

Payment succeeds, nothing arrives in game, customer opens a dispute. Confirm all three:

• A game server is linked and showing as connected. See Game Servers.

• Every product has commands attached. See Creating a Product.

• You've bought one product yourself, straight after going live, and watched the command execute. There is no sandbox, so this is a real payment. Refund it afterwards if you want.

Don't skip that purchase. Reading the command back doesn't prove it runs, and otherwise the first person to find out will be a paying customer.

4. Payouts are set up and approved

Nothing else on this list matters until this one is done: a store cannot go live without it. Approval isn't instant, so start it first rather than last. See Setting Up Your Payout Account.

5. Identity verification is complete

Required before your store can be approved. You must be 18 or over, with a valid unexpired government-issued ID. See Creating a Store.

6. Support and contact emails are monitored

Customers email the support address on your store.

7. Branding is applied

See Branding.

8. Your team has the right roles

Give staff the narrowest role that lets them do their job. Don't hand refund or product-edit rights to moderators who only need to look things up. See Roles and Permissions Reference.

9. Your store has passed review

PayNow reviews stores before they can go live. Once every other requirement is met, use Escalate to review on the Onboarding page to submit the store.

Compliance checks what you sell and the game you sell it for, and there are things it will not approve. Read Store Review before you submit.

Going live

Live mode is enabled from the Onboarding page. There is no live-mode control in Store Settings.

1. Open Onboarding. Once the store is approved, the Onboarding Status card shows an Enable Live Mode button.

2. Click it. The Enable Live Mode dialog asks you to review and confirm your understanding of PayNow's platform policies, with three checkboxes: prohibited items, fraud, and agreement to the Creator Agreement, Terms of Use and Privacy Policy.

3. Tick all three. The Go Live button stays disabled until you do.

4. Click Go Live.

In the first hour

1. Buy something yourself using a 100% coupon, a gift card or a free product. Confirm checkout completes, the command runs, and the receipt email arrives.

2. Check Orders to confirm the order recorded correctly.

3. Check the Dashboard to confirm revenue is being counted.

4. Watch Abandoned Checkouts for the first day.