> For the complete documentation index, see [llms.txt](https://guides.paynow.gg/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guides.paynow.gg/getting-started/store-review.md).

# Store Review

Every store is reviewed by PayNow's compliance team before it can take real payments. Review confirms that PayNow can support what you are selling and the game or platform you are selling it for.

*Dashboard → Onboarding → **Escalate to review**. Store owner only.*

## What to have ready before you submit

Compliance reviews a working store, not an empty one. Have all three in place:

|                                |                                                                     |
| ------------------------------ | ------------------------------------------------------------------- |
| **A store others can look at** | Your storefront reachable, with branding and your products visible. |
| **Your products set up**       | Real products with real names, prices and delivery configured.      |
| **A store description**        | What you sell, and for which game or platform.                      |

Reviewers use these to check that the game and the items are ones PayNow can support.

If your game is not one of the options PayNow lists, say so in the description. It does not mean no, but it adds a step while compliance looks at the game itself.

## Required links in your storefront

Your storefront footer must link PayNow's **Terms**, **Privacy Policy** and **Buyer Agreement**. Add them to your template footer before submitting. A store missing them will come back from review.

See [Editing Template Files](/your-webstore/editing-template-files.md).

## What PayNow does not accept

{% hint style="warning" %}
**Everything you sell must deliver instantly and automatically.** PayNow does not support services, manual fulfilment, or anything a human has to action after payment. Instant delivery is what makes chargeback protection possible, so this is a condition of the platform rather than a limitation of the dashboard.
{% endhint %}

Also refused:

* **Donations.** The buyer has to receive something for their payment. A product that gives nothing back is not allowed, whatever it is called.
* **Payment facilitation.** You cannot use PayNow to take payments on behalf of other sellers.
* **Some games and platforms.** Compliance maintains this list, and it changes. If you are unsure, ask before you build the store.

## Naming virtual currency

If you sell an in-game currency, name the product for what the buyer receives rather than after a real currency. "500 Tokens" passes review where "500 Dollars" does not.

Describe the actual item being sold. A product whose name and description only reference a currency amount will be sent back.

## Testing before you go live

You do not need live payments to check that delivery works. Any of these will run your commands without taking money:

* a **coupon** or **gift card** that brings the total to zero
* a product priced at **0**
* assigning the product directly to a customer from their [inventory](/customers/managing-customers.md#inventory)

## If you are under 18

You must be 18 or over, or the age of majority where you live, to be verified as a store owner.

Below that, a parent or legal guardian completes onboarding in their own name, and the payout bank account must be in that same person's name. The store can be transferred to you once you reach the age of majority.

## How long it takes

Compliance works through submissions in the order they arrive. There is no way to expedite a review, and asking does not move a store up the queue.

Use the waiting time to test delivery with a zero-cost order.