> For the complete documentation index, see [llms.txt](https://guides.paynow.gg/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guides.paynow.gg/integrations-and-commands/minecraft-templates.md).

# Minecraft Templates

Copy-paste embed templates for Minecraft stores. Paste one into **Discord Embed Template** on a [webhook](/integrations-and-commands/webhooks.md) subscribed to the matching event. Each template belongs to one event, so pasting an Order Completed template onto a webhook subscribed to refunds produces blank fields.

Running Rust or another Steam title? Use [Steam Templates](/integrations-and-commands/steam-templates.md). The templates are otherwise identical but use `{customer.steam.*}` instead of `{customer.minecraft.*}`.

Running both? Swap `{customer.minecraft.name}` / `{customer.minecraft.id}` for `{customer.profile.name}` / `{customer.profile.id}` and one template covers both platforms. See [Discord Placeholders](/integrations-and-commands/discord-placeholders.md).

## General

### Order Completed

```
An order has been completed.

**Customer Info**
**Player** ➜ {customer.minecraft.name}
**UUID** ➜ {customer.minecraft.id}
**Customer ID** ➜ {customer.id}

**Product Info**
**Products** ➜ {product_names}
**Server** ➜ {product_tags}
**Subscription ID** ➜ {subscription_id}

**Price** ➜ {total_amount}

**Links**
PayNow - [Click Here](https://dashboard.paynow.gg/customers/{customer.id})
```

### Refund Completed

```
A product has been refunded!

**Customer Info**
**Player** ➜ {customer.minecraft.name}
**UUID** ➜ {customer.minecraft.id}
**Customer ID** ➜ {customer.id}

**Order Information**
**OrderID** ➜ {order_id}
**Amount** ➜ {store_refund_amount}

**Links**
PayNow - [Click Here](https://dashboard.paynow.gg/customers/{customer.id})
```

### Chargeback Created

```
⚠️ A chargeback has been created!

**Customer Info**
**Player** ➜ {customer.minecraft.name}
**UUID** ➜ {customer.minecraft.id}
**Customer ID** ➜ {customer.id}

**Order Information**
**OrderID** ➜ {order_id}
**Amount** ➜ {amount}
**Gateway** ➜ {gateway}
**Chargeback at** ➜ {chargeback_at}

**Links**
PayNow - [Click Here](https://dashboard.paynow.gg/customers/{customer.id})
```

{% hint style="danger" %}
**Send chargebacks to a private staff channel.** They need a staff response. Check whether the customer still holds active access, and consider a [ban](/customers/bans.md). They aren't something to broadcast publicly.
{% endhint %}

## Delivery

### Delivery Item Added

```
A product has been added!

**Customer Info**
**Player** ➜ {customer.minecraft.name}
**UUID** ➜ {customer.minecraft.id}
**Customer ID** ➜ {customer.id}

**Product Info**
**Product** ➜ {product.name}
**Server** ➜ {product.label}
**Product ID** ➜ {product_id}

**Links**
PayNow - [Click Here](https://dashboard.paynow.gg/customers/{customer.id})
```

### Delivery Item Activated

```
Commands for product have been processed!

**Customer Info**
**Customer ID** ➜ {customer.id}
**Player** ➜ {customer.minecraft.name}
**UUID** ➜ {customer.minecraft.id}

**Product Info**
**Product** ➜ {product.name}
**Product ID** ➜ {product_id}
**Server** ➜ {product.label}

**Activated at** ➜ {active_at}
**Expires at** ➜ {expires_at}

**Links**
PayNow - [Click Here](https://dashboard.paynow.gg/customers/{customer.id})
```

### Delivery Item Used

```
A product has been used!

**Customer Info**
**Player** ➜ {customer.minecraft.name}
**UUID** ➜ {customer.minecraft.id}
**Customer ID** ➜ {customer.id}

**Product Info**
**Product ID** ➜ {product_id}
**Product** ➜ {product.name}
**Server** ➜ {product.label}

**Links**
PayNow - [Click Here](https://dashboard.paynow.gg/customers/{customer.id})
```

### Delivery Item Revoked

```
A product has been revoked!

**Customer Info**
**Player** ➜ {customer.minecraft.name}
**UUID** ➜ {customer.minecraft.id}
**Customer ID** ➜ {customer.id}

**Product Info**
**Product ID** ➜ {product_id}
**Product** ➜ {product.name}
**Server** ➜ {product.label}

**Reason** ➜ {revoke_reason}
**Revoked at** ➜ {revoked_at}

**Links**
PayNow - [Click Here](https://dashboard.paynow.gg/customers/{customer.id})
```

## Subscriptions

### Subscription Activated

```
A subscription has been activated.

**Customer Info**
**Player** ➜ {customer.minecraft.name}
**UUID** ➜ {customer.minecraft.id}
**Customer ID** ➜ {customer.id}
**Email** ➜ {billing_email}

**Product Info**
**Product** ➜ {product_name}
**Billing Sequence** ➜ {billing_cycle_sequence}

**Recurring Amount** ➜ {total_amount} (excl. VAT)

**Links**
PayNow - [Click Here](https://dashboard.paynow.gg/customers/{customer.id})
```

### Subscription Renewed

```
A subscription has been renewed.

**Customer Info**
**Player** ➜ {customer.minecraft.name}
**UUID** ➜ {customer.minecraft.id}
**Customer ID** ➜ {customer.id}
**Email** ➜ {billing_email}

**Product Info**
**Product** ➜ {product_name}
**Billing Sequence** ➜ {billing_cycle_sequence}

**Recurring Amount** ➜ {total_amount} (excl. VAT)

**Links**
PayNow - [Click Here](https://dashboard.paynow.gg/customers/{customer.id})
```

### Subscription Canceled

```
A subscription has been canceled.

**Customer Info**
**Player** ➜ {customer.minecraft.name}
**UUID** ➜ {customer.minecraft.id}
**Customer ID** ➜ {customer.id}
**Email** ➜ {billing_email}

**Product Info**
**Product** ➜ {product_name}
**Billing Sequence** ➜ {billing_cycle_sequence}

**Recurring Amount** ➜ {total_amount} (excl. VAT)
**Canceled at** ➜ {canceled_at}
**Reason** ➜ {cancel_reason}

**Links**
PayNow - [Click Here](https://dashboard.paynow.gg/customers/{customer.id})
```

## Discord Linked to Order

```
A customer has linked their Discord to an order.

**Customer Info**
**Player** ➜ {customer.minecraft.name}
**Customer ID** ➜ {customer.id}

**Product Info**
**Product** ➜ {product.name}
**Server** ➜ {product.label}

**Discord Info**
**Username** ➜ {discord_user_name}
**DiscordID** ➜ {discord_user_id}

**Links**
PayNow - [Click Here](https://dashboard.paynow.gg/customers/{customer.id})
```

The subscription templates above include `{billing_email}`. That's fine for a private staff channel and not fine for a public one. Remove the Email line before pointing any of these at a channel your community can read.