Upselling
Suggest complementary products and upgrades to customers at checkout.
Upselling lets you suggest additional products or upgrades to a customer during checkout, helping increase order value without adding friction to the purchase. It works on both the standard PayNow checkout page and the PayNow.js iframe embed, and is available on every plan, Free and up.
Store-wide upsell settings are configured from your dashboard under Marketing → Upselling. Per-product upsells are configured on each product's edit page.
Enable Upselling
Toggle Enable Upselling at the top of the Upselling page to turn the feature on or off for your store. When disabled, none of the settings below take effect.
Checkout Style
Choose how upsells are presented to your customer during checkout. Three styles are available:
Inline – Upsells appear below the checkout details, inside the main checkout flow.
Inline & Pre-Payment Dialog – Upsells show inline below the checkout details and as a dialog shown right before the customer confirms payment, giving a second chance to capture the upsell.
Dedicated Step – A standalone step in the checkout process, shown between the details and payment steps.
Each style has a View Image link in the dashboard so you can preview the layout before choosing.
Automatically Recommend Products
Turn on Enable Auto Recommendations and PayNow picks the upsell products for you, based on your store's order history. The more your store sells, the better the suggestions get.
You can attach a discount to every auto-recommended upsell:
Discount Type – choose None, Fixed Amount, or Percentage.
Discount Amount – the fixed amount or percentage applied to the upsell.
A small discount on the upsell can meaningfully lift take-up rates without much margin impact.
Store-Wide Recommendations
Store-Wide Recommendations let you pick specific products to offer as upsells across your entire store. Useful when you don't want to configure recommendations product-by-product.
Turn on Enable Store-Wide Recommendations, then click Add Store-Wide Recommendation to add one. For each recommendation you can configure:
Recommend Product – the product to show as an upsell.
As an – how the upsell is presented to the customer.
Discount Type – None, Fixed Amount, or Percentage.
Discount Amount – the fixed amount or percentage discount applied.
Min. Recommended Prod Qty – the minimum recommended quantity of the upsell product.
Offer Quantity – the quantity of the upsell product offered to the customer.
Prefer recommending as subscription – if the upsell product supports subscriptions, offer it as a subscription rather than a one-time purchase.
Click Add Store-Wide Recommendation again to stack multiple recommendations. Click the red X to remove one.
Per-Product Recommendations
Per-product recommendations let you set specific upsells to show when a customer is buying a particular product. They're configured directly on the product's edit page.
On the product page, scroll to the Upselling section, toggle Enable Upselling, then click Add Recommendation. The fields are the same as Store-Wide Recommendations, with one extra:
Min. Product Qty – the minimum quantity of this product in the cart before the upsell is shown.
Per-product recommendations take priority over store-wide ones. When a customer buys a product that has its own upsells configured, those are shown instead of the store-wide list.
Save Your Changes
Click Save Settings at the bottom of each page to apply changes. Nothing takes effect until it's saved.
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