Subscriptions

View and manage recurring billing, including renewals, cancellations and what customers can do themselves.

Every purchase of a subscription-type product creates a subscription: an agreement to bill the customer again on a schedule. Each payment it generates appears in Orders, and a free period before billing starts is a trial.

Dashboard → Content → Subscriptions. Needs subscription_read.

Reading the list

Column	What it tells you
ID	The subscription identifier. Quote this to support; it's the fastest way to get an answer about a specific recurring customer.
Customer	Who is being billed.
Product	What they subscribed to.
Price	The recurring amount.
Status	Active, cancelled, or otherwise. A cancelled subscription usually remains active until the end of the paid period.

The smaller text under the package name is the product's custom label, set on the product. It lets communities running the same rank name across several servers tell them apart, for example two Gold Rank products labelled Survival and Creative.

What customers can do themselves

Subscribers manage their own renewals at checkout.paynow.gg/subscriptions, and can cancel there without contacting you.

PayNow Checkoutcheckout.paynow.gg

Link it directly: pin it in Discord, put it in your store's footer, include it in receipt emails. A subscriber who can't find how to cancel is a candidate for a chargeback instead, which costs you the revenue and counts against your store's chargeback rate. A cancellation costs you nothing but the renewal.

Cancellation versus refund

Different actions, different outcomes, and confusing them causes angry tickets.

Action	Effect on access	Effect on money
Cancel	Access continues to the end of the paid period, then stops	Nothing returned
Refund	Depends on how you handle delivery	Money returned for that payment

Cancelling doesn't refund the most recent charge, and refunding doesn't stop future renewals. A customer who wants out entirely and wants their money back needs both.

Failed renewals

A renewal can fail: an expired card, insufficient funds, a bank declining a recurring charge. The subscription doesn't silently vanish. It stays active and the list shows a Retrying badge instead of the status, with the next retry date on hover. The subscription's own page shows Next attempt at and Attempt count.

PayNow retries a failed renewal several times before giving up. Read Attempt count on the subscription rather than guessing where in that sequence a customer is. Most failures are an expired card, which no number of retries will fix, so a message to the customer beats waiting it out.

Two questions that come up

A customer says they were charged several times in a month. Check the product's billing period first. A weekly product bills every week, and most "charged multiple times" reports are a weekly subscription read as a monthly one. Genuine duplicates show as two separate subscriptions in the list.

Stopping duplicate or downgrade purchases. A per-customer stock limit on the product stops a customer holding more than one of it, including buying a cheaper tier alongside an upgraded one. See Stock.