> For the complete documentation index, see [llms.txt](https://guides.paynow.gg/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guides.paynow.gg/payments-and-payouts/transactions.md).

# Transactions

Every transaction saved to your **payout account**. A payout account belongs to an account rather than a store, so this list spans **all stores you own**, and the Store column tells you which one each transaction came from.

*Dashboard → Billing → Payouts → Transactions. Owner-only, like the rest of* [*Payouts*](/payments-and-payouts/payouts.md)*. See* [*Account Payouts vs Store Payouts*](/payments-and-payouts/account-vs-store-payouts.md)*.*

<figure><img src="/files/WrxcbId8Bk57JY2mBSYj" alt="The Transactions list with the fee breakdown tooltip showing gross, taxes, gateway fees, platform fees and net."><figcaption><p>Hover any amount to see exactly where the money went.</p></figcaption></figure>

## Reading the table

| Column           | What it tells you                                                                               |
| ---------------- | ----------------------------------------------------------------------------------------------- |
| **ID**           | The transaction identifier. Quote this when contacting support about a specific payment.        |
| **Store**        | Which of your stores generated it. Present because one payout account can serve several stores. |
| **Type**         | What kind of transaction it is. Filter by this using **Transaction Type** in the top right.     |
| **Description**  | Human-readable summary, for example *Product purchase*.                                         |
| **Amount**       | The **net** figure, what actually reaches you. Hover it for the full breakdown.                 |
| **Completed At** | When the transaction completed.                                                                 |
| **Settles In**   | How long until the funds settle and become withdrawable.                                        |

## The fee breakdown

Hovering an amount expands it into five lines.

| Line              | What it is                                                                                                  |
| ----------------- | ----------------------------------------------------------------------------------------------------------- |
| **Gross**         | What the customer paid in total.                                                                            |
| **Taxes**         | Sales tax / VAT collected and remitted. PayNow handles this as merchant of record. It was never your money. |
| **Gateway Fees**  | Charged by the payment processor for handling the card.                                                     |
| **Platform Fees** | PayNow's fee.                                                                                               |
| **Net**           | What lands in your payout account.                                                                          |

$$Net = Gross - Taxes - Gateway\ Fees - Platform\ Fees$$

Net looks low against your product price because a customer paying $34.49 for a product you priced lower is paying your price plus tax. Tax is the largest deduction in most regions. Compare **Platform Fees** against gross to see what PayNow actually costs you.

## Exporting to CSV

Click **Export** to download transaction history for accounting or bookkeeping.

<figure><img src="/files/OAUq0RMPUhavDHilNJzY" alt="The Export Transactions dialog with date range, store filter and Include Payouts option."><figcaption></figcaption></figure>

| Field               | What it does                                                       |
| ------------------- | ------------------------------------------------------------------ |
| **From**            | Start of the range. **Inclusive, in UTC.**                         |
| **To**              | End of the range. **Inclusive, in UTC.**                           |
| **Store**           | Restrict to one store. Set to **All stores** to disable filtering. |
| **Include Payouts** | Whether payout transactions appear alongside the rest.             |

{% hint style="warning" %}
**Two things to watch when exporting for accounts:**

1. **Dates are UTC, not your local timezone.** Export a calendar month while you aren't on UTC and the boundary days won't match your local month.
2. **The store filter does not apply to payouts.** Select a single store *and* tick Include Payouts and the payout rows are still unfiltered, because payouts belong to the account rather than to any one store. A single-store export isn't a complete picture of that store's cash movement.
   {% endhint %}