Revoking and Expiry
Common questions about packages, covering revoking, expiry, subscriptions and deliverable actions.
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Common questions about packages, covering revoking, expiry, subscriptions and deliverable actions.
Quick answers about packages. For full setup instructions see Creating a Product.
From the customer's page, in the Inventory section. Two limits apply:
Expired packages cannot be revoked. The option is gone.
Non-expiring packages can be revoked, but only if an On Expiry Action is set. Without one, revocation won't go through.
That second rule catches people out too late. If you sell a permanent package you might ever need to take back, for a chargeback say, set an On Expiry Action when you build the product. Adding it later doesn't help with purchases already made.
Any On Expiry Actions fire, removing roles, executing commands, and so on.
If no expiry action is set, nothing happens automatically. The package shows as expired in the dashboard, but whatever it granted in game stays granted. That's the most common reason a "1 month VIP" package turns out to be permanent VIP.
Yes. Set a billing cycle when configuring the product and customers are charged automatically at that interval. Not all payment methods support subscriptions, so check which are available for recurring billing when setting up the product. See Settings.
Yes, if the role is set to be removed on expiry.
Revoking runs the On Expire stage. That is the whole answer, and it's why you won't find a separate "on revoke" option anywhere. A manual revoke fires exactly what an expiry fires: your On Expire commands, and any Discord action with Expiration ticked under Remove role access on.
So the role comes off if Expiration is ticked on that product's Discord action, and it is ticked by default. If someone unticked it, nothing removes the role, on expiry or on revoke.
The same logic applies to commands. A product whose only removal command sits on On Refund leaves the customer holding their in-game rank after you revoke, because a revoke is not a refund. See Commands & Placeholders.
What is separately documented is that a ban on its own does not remove access to items the customer already bought — those have to be revoked manually.
When creating or editing a package, scroll to Deliverable Actions and click Add Action. Actions stack, so you can combine a Discord role, a game server command, a gift card, and access to downloadable files. Ready-made templates: Steam · Minecraft.
Webhooks are configured separately on the Webhooks page, not as a deliverable action.
Ask in the PayNow Discord.
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