> For the complete documentation index, see [llms.txt](https://guides.paynow.gg/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guides.paynow.gg/reference/feature-availability.md).
# Why can't I see a feature?
If a guide describes something you can't find, one of two things is true.
## 1. Your plan doesn't include it
Everything in a lower plan is included in the ones above it.
| Plan | Platform fee | Monthly sales limit | Adds |
| -------------- | ------------ | ------------------- | --------------------------------------------------------------------------------------------------------------------------------------------- |
| **Free** | 3.5% | Up to $2,000 | Chargeback protection, headless API, custom templates, worldwide payments, basic statistics |
| **Pro** | 3% | Up to $5,000 | [Custom domain](/your-webstore/webstore.md), [detailed statistics](/analytics/analytics.md), [affiliate links](/marketing/affiliate-links.md) |
| **Business** | 2.5% | Unlimited | [Custom checkout branding](/your-webstore/branding.md), [regional pricing](/products/creating-a-product.md#regional-pricing) |
| **Enterprise** | Custom | Custom | Talk to PayNow |
If a feature isn't named in that table, it's in Free. The paid plans add what's listed and nothing else.
Your current plan is under **Billing → Tier Details**. See [Billing](/payments-and-payouts/billing.md) to change it — and you can upgrade there **before your store has passed review**, so a custom domain can be ready on launch day.
## 2. Your role doesn't allow it
Every sidebar item needs a read permission. Without it, the item isn't shown at all. Ask an administrator to check your role against the [Permissions Reference](/store-settings/permissions.md).
Which permission each sidebar item needs
| Sidebar item | Permission |
| ------------------- | ------------------------- |
| Analytics | `stats_revenue_read` |
| Orders | `order_read` |
| Subscriptions | `subscription_read` |
| Customers | `customer_read` |
| Products | `product_read` |
| Trials | `trial_read` |
| Game Servers | `gameserver_read` |
| Discord Servers | `discord_server_read` |
| API Keys | `apikey_read` |
| Webhooks | `webhook_read` |
| Webstore | `webstore_read` |
| Tags | `tag_read` |
| Navlinks | `tag_read` |
| Branding | `branding_update` |
| Sales | `sale_read` |
| Coupons | `coupon_read` |
| Gift Cards | `giftcard_read` |
| Affiliate Links | `affiliate_link_read` |
| Upselling | `upsell_read` |
| Abandoned Checkouts | `abandoned_checkout_read` |
| Purchase Follow-Ups | `purchase_follow_up_read` |
| Members | `invite_manage` |
| Roles | `role_read` |
| Bans | `ban_read` |
| Billing | `billing_manage` |
| Settings | `store_update` |
| Global Commands | `global_command_read` |
| Custom Variables | `custom_variable_read` |
{% hint style="warning" %}
**Payouts is the exception.** Billing → Payouts is **owner-only**. No permission controls it, so no role can be granted access, not even a full Administrator. Only the store owner can open it. See [Account Payouts vs Store Payouts](/payments-and-payouts/account-vs-store-payouts.md).
{% endhint %}
## 3. It's switched on per store by PayNow
A few things exist on every plan but stay off until support enables them for your store, such as [a payout bank account in a different country](/payments-and-payouts/payout-problems.md#your-bank-is-in-a-different-country-from-your-address) from your registered address. Ask in a ticket with your **store ID**; if the reply is "enabled, try again", this is what happened.
## Still missing?
Check the store switcher in the top bar. Plans and roles are both **per store**, so you may be an Administrator on one and read-only on another.
Everything on this page applies per store, so check which one you're in.