Why can't I see a feature?

Why a feature you read about isn't in your dashboard, and what each plan includes.

If a guide describes something you can't find, one of two things is true.

1. Your plan doesn't include it

Everything in a lower plan is included in the ones above it.

Plan	Platform fee	Monthly sales limit	Adds
Free	3.5%	Up to $2,000	Chargeback protection, headless API, custom templates, worldwide payments, basic statistics
Pro	3%	Up to $5,000	Custom domain, detailed statistics, affiliate links
Business	2.5%	Unlimited	Custom checkout branding, regional pricing
Enterprise	Custom	Custom	Talk to PayNow

If a feature isn't named in that table, it's in Free. The paid plans add what's listed and nothing else.

Your current plan is under Billing → Tier Details. See Billing to change it.

2. Your role doesn't allow it

Every sidebar item needs a read permission. Without it, the item isn't shown at all. Ask an administrator to check your role against the Permissions Reference.

Which permission each sidebar item needs

Sidebar item	Permission
Analytics	stats_revenue_read
Orders	order_read
Subscriptions	subscription_read
Customers	customer_read
Products	product_read
Trials	trial_read
Game Servers	gameserver_read
Discord Servers	discord_server_read
API Keys	apikey_read
Webhooks	webhook_read
Webstore	webstore_read
Tags	tag_read
Navlinks	tag_read
Branding	branding_update
Sales	sale_read
Coupons	coupon_read
Gift Cards	giftcard_read
Affiliate Links	affiliate_link_read
Upselling	upsell_read
Abandoned Checkouts	abandoned_checkout_read
Purchase Follow-Ups	purchase_follow_up_read
Members	invite_manage
Roles	role_read
Bans	ban_read
Billing	billing_manage
Settings	store_update
Global Commands	global_command_read
Custom Variables	custom_variable_read

Payouts is the exception. Billing → Payouts is owner-only. No permission controls it, so no role can be granted access, not even a full Administrator. Only the store owner can open it. See Account Payouts vs Store Payouts.

Still missing?

Check the store switcher in the top bar. Plans and roles are both per store, so you may be an Administrator on one and read-only on another.

Everything on this page applies per store, so check which one you're in.