> For the complete documentation index, see [llms.txt](https://guides.paynow.gg/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guides.paynow.gg/content/trials.md).

# Trials

### Requirements

* **Pro (Tier 2)** plan
* Trials are **subscription-only** (not available on one-time products)

### Enable trials on a product

1. Go to **Content → Products → \[Product]**.
2. In **Lifetime → Trial configuration**, enable **Allow Trials**.
3. Set the **Trial Period** (e.g., 7 days).
4. (Optional) Turn on **New Customers Only** to block returning users.
5. (Optional) Configure cooldown rules (see below).
6. Save.

> Access begins immediately when the trial starts. If the customer doesn’t cancel before the end date, the subscription converts to paid automatically.

***

### Trial configuration (fields)

* **Allow Trials** — enable trials for this product.
* **Revoke immediately when canceled** — remove access as soon as a user cancels during the trial.
* **Trial Period** — length of the trial (days/weeks/months).
* **New Customers Only** — only customers with **no prior orders** for this product can start a trial.
* **Customer must have no orders in the last X days** — global cooldown blocking users who bought **anything** in your store recently (optional).
* **Allow Repeat Trials** — permit additional trials after a cooldown.
* **Customer must not have ordered the product in the last X days** — per-product cooldown for repeat trials (only applies if **Allow Repeat Trials** is on).

***

### How trials work

* **Start:** Trial begins at checkout after subscription opt-in.
* **Access:** The customer receives the product’s subscription benefits for the trial period.
* **Cancel during trial:** Access is revoked immediately if the revoke toggle is enabled; otherwise it ends at the scheduled time.
* **End:**
  * If not canceled, the trial **converts to a paid subscription** at the listed price.
  * If canceled or expired, access is removed and billing stops.

***

### Manage trials

Go to **Content → Trials** to see every trial on your store active, completed, and canceled. The table shows:

* **Trial ID** — unique identifier for the trial
* **Customer** — the customer who started it
* **Product** — the product being trialed
* **Status** — the current state of the trial
* **Created** — when the trial was created
* **Starts At** — when the trial access begins
* **Ends At** — when the trial is scheduled to end (and either convert to a paid subscription or be revoked)

Filter the list using the buttons in the top right:

* **Checkout ID** — find the trial tied to a specific checkout session
* **Subscription ID** — find the trial tied to a specific subscription
* **Customer** — show all trials for one customer
* **Status** — filter by Created, Active, Canceled & Completed.

Clicking a trial opens its detail view, where you can **end the trial early** if needed. You can also end a trial early from the related subscription.

<figure><img src="/files/E0yjCH4iLC9jhQk5pHd4" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/oOrc4ONb9aOi5W06arl3" alt=""><figcaption></figcaption></figure>