Bans

PayNow allows store owners to ban customers from making purchases in their store. Bans can be applied to individual users, names, Steam IDs, or IP addresses, preventing them from purchasing while keeping existing purchases intact.

Bans can be managed from the Bans Page, where store owners can view, create, and remove bans.

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Creating a Ban

1. Navigate to Access > Bans in the PayNow dashboard.
2. Click the New Ban button.

3. In the Create a Ban window:

   • Enter a reason (internal only, not shown to the customer).

   • (Optional) Set an expiration date—leave blank for a permanent ban.

   • Select the identity type to ban:

     • Customer – Bans a specific customer account.

     • Customer Name – Bans anyone using that name (Not Recommended, as names can be changed).

     • Steam ID – Bans the user’s Steam account.

     • IP Address – Bans users from the specified IP.

   • Click Add Identity if you need to ban multiple identifiers.

4. Click Create to apply the ban.

The Bans Page does not pre-fill customer information—you must manually input the identifier

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Viewing & Managing Bans

The Bans Page lists all active bans, including:

• Banned identities (Customer, Steam ID, etc.)

• Ban reason

• Ban ID

• Last updated timestamp

To filter bans, click Ban Identifier and search for a specific user, Steam ID, or IP.

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Editing or Removing a Ban

1. Locate the banned user in the Bans Page list.

2. Click the View Ban button.

3. In the Edit Ban window, you can:

   • Modify the reason, expiration date, or identities.

   • Unban the customer by clicking ‘Unban’ and confirming.

4. Click Update to save changes.

💡 If the ban has an expiration date, it will automatically be removed once it expires.

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What Happens When a Customer is Banned?

• They cannot make purchases from your store.

• If they have active subscriptions, they will remain active unless canceled manually.

• A red warning banner will be displayed on their Customer Page for store admins.

• If they attempt a purchase, they may receive an error message stating they are banned from the store, depending on your store's template or integration.

• Bans do not remove access to previously purchased items unless revoked manually.

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Frequently Asked Questions

Can a banned customer still access their previous purchases?

Yes, bans do not automatically revoke access to previously purchased items. You need to manually revoke packages if necessary.

Will subscriptions be canceled automatically if a customer is banned?

No, subscriptions remain active unless you manually cancel them.

Can I ban a customer from multiple stores?

No, bans apply only to your store. If the user shops on another PayNow store, they won’t be affected.

How do I unban a customer?

• Find the user in the Bans Page list.

• Click View Ban and then Unban to remove the restriction.

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Need More Help?

For further assistance, visit the PayNow Discord.