# Bans

PayNow allows store owners to **ban customers** from making purchases in their store. Bans can be applied to **individual users, names, Steam IDs, IP addresses, or payment method emails**, preventing them from purchasing while keeping existing purchases intact.

Bans can be managed from the **Bans Page**, where store owners can view, create, and remove bans.

<figure><img src="/files/tIwAcXbl0603v3U0WgkN" alt=""><figcaption></figcaption></figure>

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## **Creating a Ban**

1. Navigate to [**Access > Bans**](https://dashboard.paynow.gg/bans) in the PayNow dashboard.
2. Click the **New Ban** button.
3. In the **Create a Ban** window:
   * Enter a **reason** (internal only, not shown to the customer).
   * (Optional) Set an **expiration date**—leave blank for a **permanent ban**.
   * Select the **identity type** to ban:
     * **Customer** – Bans a specific customer account.
     * **Customer Name** – Bans anyone using that name (**Not Recommended**, as names can be changed).
     * **Steam ID** – Bans the user's Steam account.
     * **IP Address** – Bans users from the specified IP.
     * **Payment Email** – Bans the email address attached to a payment method. Useful for preventing a banned customer from creating a new account and purchasing again with the same card. Works across all payment processors.
   * Click **Add Identity** if you need to ban multiple identifiers.
4. Click **Create** to apply the ban.

{% hint style="info" %}
**The Bans Page does not pre-fill customer information—you must manually input the identifier**
{% endhint %}

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## **Viewing & Managing Bans**

The **Bans Page** lists all active bans, including:

* **Banned identities** (Customer, Steam ID, etc.)
* **Ban reason**
* **Ban ID**
* **Last updated timestamp**

To filter bans, click **Ban Identifier** and search for a specific user, Steam ID, or IP.

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## **Editing or Removing a Ban**

1. Locate the banned user in the **Bans Page** list.
2. Click the **View Ban** button.
3. In the **Edit Ban** window, you can:
   * **Modify the reason, expiration date, or identities.**
   * **Unban the customer** by clicking **‘Unban’** and confirming.
4. Click **Update** to save changes.

💡 **If the ban has an expiration date, it will automatically be removed once it expires.**

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## **What Happens When a Customer is Banned?**

* They **cannot make purchases** from your store.
* If they have **active subscriptions**, they will remain active unless canceled manually.
* A **red warning banner** will be displayed on their Customer Page for store admins.
* If they attempt a purchase, they may receive an error message stating they are banned from the store, depending on your store's template or integration.
* **Bans do not remove access** to previously purchased items unless revoked manually.

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## **Frequently Asked Questions**

#### **Can a banned customer still access their previous purchases?**

Yes, bans **do not automatically revoke access** to previously purchased items. You need to **manually revoke packages** if necessary.

#### **Will subscriptions be canceled automatically if a customer is banned?**

No, subscriptions remain **active** unless you **manually cancel them**.

#### **Can I ban a customer from multiple stores?**

No, bans apply **only to your store**. If the user shops on another PayNow store, they won’t be affected.

#### **How do I unban a customer?**

* Find the user in the **Bans Page** list.
* Click **View Ban** and then **Unban** to remove the restriction.

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## **Need More Help?**

For further assistance, visit the [**PayNow Discord**](https://discord.gg/paynow)**.**


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