Resending Commands
Learn how to manually resend commands for purchased packages in case of failed executions or delivery issues.
When Should You Resend Commands?
You may need to resend commands if:
A server restart caused the original command to fail.
The customer did not receive their purchase due to a temporary issue.
The command execution status shows as failed or pending.
How to Resend Commands
Navigate to Customers > Select a Customer in the PayNow dashboard.
Inside the customer's profile, go to the Inventory tab.
Locate the purchased package in the list.
Click on the Info Button ( ℹ️ ) next to the purchase.
This will open the Command UI, displaying:
The executed command
The game server it was run on
The execution status (Success, Failed, Pending)
If the command failed or needs to be retried, click "Resend Command".
Select the game server where the command should be re-executed.
Confirm the action, and the system will attempt to re-execute the command on the selected server.
You can only resend commands for packages that are still active.
Frequently Asked Questions
What happens if a command fails again?
If the command fails again, check:
That the game server is online and properly connected.
That the player or user exists and is online (if required).
That the command syntax is correct for the game.
If issues persist, contact PayNow Support or check the server logs for errors.
Can I manually edit a command before resending it?
No, you can only resend the exact same command that was originally executed.
If you need to change the command, you have two options:
Manually execute the updated command directly on your game server.
Edit the package commands and then re-grant the package to the customer, which will trigger the updated command.
Can I resend commands for expired packages?
No, commands can only be resent for active purchases. Expired packages no longer have access to their deliverables.
Need More Help?
f you experience issues with command execution, contact PayNow Support.
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