# Resending Commands

## **When Should You Resend Commands?**

You may need to resend commands if:

* A **server restart** caused the original command to fail.
* The **customer did not receive their purchase** due to a temporary issue.
* The command execution status shows as **failed** or **pending**.

***

### **How to Resend Commands**

1. Navigate to **Customers > Select a Customer** in the PayNow dashboard.
2. Inside the customer's profile, go to the **Inventory** tab.
3. Locate the **purchased package** in the list.
4. Click on the **Info Button ( ℹ️ )** next to the purchase.
5. This will open the **Command UI**, displaying:
   * The **executed command**
   * The **game server it was run on**
   * The **execution status** (Success, Failed, Pending)
6. If the command **failed or needs to be retried**, click **"Resend Command"**.
7. **Select the game server** where the command should be re-executed.
8. Confirm the action, and the system will attempt to **re-execute the command** on the selected server.

{% hint style="warning" %}
**You can only resend commands for packages that are still active.**
{% endhint %}

***

## **Frequently Asked Questions**

#### **What happens if a command fails again?**

If the command fails again, check:

* That the **game server is online** and properly connected.
* That the **player or user exists** and is **online (if required)**.
* That the **command syntax** is correct for the game.

If issues persist, contact [**PayNow Support**](https://discord.gg/paynow) or check the **server logs** for errors.

#### **Can I manually edit a command before resending it?**

No, you can only resend the **exact same command** that was originally executed.

> **If you need to change the command**, you have two options:
>
> * **Manually execute the updated command** directly on your game server.
> * **Edit the package commands** and then **re-grant the package** to the customer, which will trigger the updated command.

#### **Can I resend commands for expired packages?**

No, commands can only be resent for **active** purchases. Expired packages no longer have access to their deliverables.

***

#### **Need More Help?**

If you experience issues with command execution, contact [**PayNow Support**](https://discord.gg/paynow).


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://guides.paynow.gg/getting-started/faq/packages-faq/resending-commands.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.