# Resending Commands

## **When Should You Resend Commands?**

You may need to resend commands if:

* A **server restart** caused the original command to fail.
* The **customer did not receive their purchase** due to a temporary issue.
* The command execution status shows as **failed** or **pending**.

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### **How to Resend Commands**

1. Navigate to **Customers > Select a Customer** in the PayNow dashboard.
2. Inside the customer's profile, go to the **Inventory** tab.
3. Locate the **purchased package** in the list.
4. Click on the **Info Button ( ℹ️ )** next to the purchase.
5. This will open the **Command UI**, displaying:
   * The **executed command**
   * The **game server it was run on**
   * The **execution status** (Success, Failed, Pending)
6. If the command **failed or needs to be retried**, click **"Resend Command"**.
7. **Select the game server** where the command should be re-executed.
8. Confirm the action, and the system will attempt to **re-execute the command** on the selected server.

{% hint style="warning" %}
**You can only resend commands for packages that are still active.**
{% endhint %}

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## **Frequently Asked Questions**

#### **What happens if a command fails again?**

If the command fails again, check:

* That the **game server is online** and properly connected.
* That the **player or user exists** and is **online (if required)**.
* That the **command syntax** is correct for the game.

If issues persist, contact [**PayNow Support**](https://discord.gg/paynow) or check the **server logs** for errors.

#### **Can I manually edit a command before resending it?**

No, you can only resend the **exact same command** that was originally executed.

> **If you need to change the command**, you have two options:
>
> * **Manually execute the updated command** directly on your game server.
> * **Edit the package commands** and then **re-grant the package** to the customer, which will trigger the updated command.

#### **Can I resend commands for expired packages?**

No, commands can only be resent for **active** purchases. Expired packages no longer have access to their deliverables.

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#### **Need More Help?**

If you experience issues with command execution, contact [**PayNow Support**](https://discord.gg/paynow).