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On this page
  • Accessing Your Subscriptions
  • Managing Your Subscriptions
  • Troubleshooting: Missing Subscriptions
  • Requesting a Refund
  • Frequently Asked Questions
  1. Getting Started
  2. FAQ

Manage My Subscriptions

Easily view and manage all your active subscriptions across stores on the PayNow platform.

Accessing Your Subscriptions

  1. Go to PayNow Checkout.

  2. Enter the email address associated with your purchases.

  3. You will receive a confirmation email with a direct link to your subscription management page.

  4. Click the link in the email to open your subscriptions dashboard.

Managing Your Subscriptions

Canceling a Subscription

  1. In the Subscriptions dashboard, locate the subscription you want to cancel.

  2. Click the Cancel (🚫) button next to the subscription.

  3. Follow the confirmation steps to complete the cancellation.

Note: Canceling a subscription prevents future payments but does not issue a refund.

Troubleshooting: Missing Subscriptions

If you don’t see your subscription, consider the following:

  • Ensure you entered the correct email that was used during the purchase.

  • If your subscription is missing, it may be linked to a different email address. Try entering an alternative email you might have used.

  • If you’re still unable to find your subscription, contact the store’s support team for assistance.

Requesting a Refund

Refunds are processed through PayNow, but PayNow itself does not offer refunds. Refund eligibility and approval are determined by the store where you made the purchase.

  • Contact the store’s support team to request a refund.

  • If the store approves the refund, PayNow will process it accordingly.

  • PayNow only facilitates payments and does not issue refunds directly.

Note: If a store refuses to issue a refund, you will need to resolve the issue with them directly, as PayNow cannot override store policies.

Frequently Asked Questions

Will I lose access immediately after canceling?

No, canceling a subscription only stops future renewals. You will keep access until the end of the billing period.

Can I restart a canceled subscription?

Yes, you can resubscribe by purchasing the subscription again from the store’s website.

Where do I find support for subscription issues?

  • For billing and cancellation issues, visit our Discord.

  • For refunds or product-related issues, contact the store where you purchased the subscription.

Need More Help?

If you have further questions, open a ticket in the PayNow Support Discord.

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Last updated 1 month ago

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