# Manage My Subscriptions

## **Accessing Your Subscriptions**

1. Go to [**PayNow Checkout**.](https://checkout.paynow.gg/subscriptions)
2. Enter the **email address** associated with your purchases.
3. You will receive a **confirmation email** with a direct link to your subscription management page.
4. Click the link in the email to open your **subscriptions dashboard**.

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## **Managing Your Subscriptions**

#### **Canceling a Subscription**

1. In the **Subscriptions** dashboard, locate the subscription you want to cancel.
2. Click the **Cancel (🚫) button** next to the subscription.
3. Follow the confirmation steps to complete the cancellation.

{% hint style="info" %}
 **Note:** Canceling a subscription prevents future payments but does not issue a refund.
{% endhint %}

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## **Troubleshooting: Missing Subscriptions**

If you **don’t see your subscription**, consider the following:

* Ensure you **entered the correct email** that was used during the purchase.
* If your subscription is missing, it may be linked to **a different email address**. Try entering an alternative email you might have used.
* If you’re still unable to find your subscription, contact the **store’s support team** for assistance.

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## **Requesting a Refund**

Refunds are processed **through PayNow**, but PayNow itself does **not** offer refunds. Refund eligibility and approval are determined by the **store where you made the purchase**.

* **Contact the store’s support team** to request a refund.
* If the store approves the refund, PayNow will process it accordingly.
* PayNow only **facilitates payments** and does not issue refunds directly.

{% hint style="info" %}
**Note:** If a store refuses to issue a refund, you will need to resolve the issue with them directly, as PayNow cannot override store policies.
{% endhint %}

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## **Frequently Asked Questions**

#### **Will I lose access immediately after canceling?**

No, canceling a subscription **only stops future renewals**. You will keep access until the end of the billing period.

#### **Can I restart a canceled subscription?**

Yes, you can **resubscribe** by purchasing the subscription again from the store’s website.

#### **Where do I find support for subscription issues?**

* For **billing and cancellation issues**, visit our [**Discord**](https://discord.gg/paynow)**.**
* For **refunds or product-related issues**, contact the store where you purchased the subscription.

***

#### **Need More Help?**

If you have further questions, open a ticket in the [**PayNow Support Discord**](https://discord.gg/paynow)**.**


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