Packages FAQ

This page covers frequently asked questions about Packages in PayNow. If you’re looking for detailed setup instructions, check out the Packages Page.

How do I revoke a package from a customer?

Packages can be revoked manually from the Customer Page at the Inventory section. However, note that:

  • If a package has expired, the revoke option is no longer available.

  • Packages that do not expire can still be revoked, but they must have an On Expiry Action set for this to work.


What happens when a package expires?

When a package expires:

  • Any On Expiry Actions (such as removing roles or executing commands) will be triggered.

  • If no expiry action is set, nothing happens automatically.


Can I create subscription-based packages?

Yes! You can create recurring subscription packages in PayNow by setting a billing cycle when configuring a product. Customers will be charged automatically at the selected interval.

Note: Not all payment methods support subscriptions. Make sure to check which payment options are available for recurring billing when setting up your product.


Does revoking a package remove a Discord role?

No, manually revoking a package does not remove the assigned Discord role. Roles are only removed if the package expires and has an On Expiry Action set to remove it.


How do I assign multiple deliverable actions to a package?

When creating or editing a package, scroll to the Deliverable Actions section and click "Add Action". You can stack multiple actions, such as:

  • Assigning a Discord Role

  • Executing a game server command

  • Granting a Gift Card

  • Giving access to Downloadable Files

For more help about webhooks, visit the Webhooks Guide We also provide default webhook templates for Minecraft and Steam-based games.


Need more help?

If you didn’t find your answer here, check out the full Packages Guide or visit our Discord.

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