Packages FAQ

This page covers frequently asked questions about Packages in PayNow. If you’re looking for detailed setup instructions, check out the Packages Page.

How do I revoke a package from a customer?

Packages can be revoked manually from the Customer Page at the Inventory section. However, note that:

• If a package has expired, the revoke option is no longer available.

• Packages that do not expire can still be revoked, but they must have an On Expiry Action set for this to work.

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What happens when a package expires?

When a package expires:

• Any On Expiry Actions (such as removing roles or executing commands) will be triggered.

• If no expiry action is set, nothing happens automatically.

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Can I create subscription-based packages?

Yes! You can create recurring subscription packages in PayNow by setting a billing cycle when configuring a product. Customers will be charged automatically at the selected interval.

Note: Not all payment methods support subscriptions. Make sure to check which payment options are available for recurring billing when setting up your product.

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Does revoking a package remove a Discord role?

No, manually revoking a package does not remove the assigned Discord role. Roles are only removed if the package expires and has an On Expiry Action set to remove it.

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How do I assign multiple deliverable actions to a package?

When creating or editing a package, scroll to the Deliverable Actions section and click "Add Action". You can stack multiple actions, such as:

• Assigning a Discord Role

• Executing a game server command

• Granting a Gift Card

• Giving access to Downloadable Files

Webhooks must be set up separately through the Webhooks page.

For more help about webhooks, visit the Webhooks Guide We also provide default webhook templates for Minecraft and Steam-based games.

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Need more help?

If you didn’t find your answer here, check out the full Packages Guide or visit our Discord.